Refund policy

Tenth Aura – Returns & Refund Policy

We want you to love your wellness journey. If your order isn’t what you expected, here’s how we can help:

Returns

• Due to the nature of dietary supplements, we can only accept returns on unopened, unused products in their original packaging.
• Returns must be requested within 30 days of delivery.
• To start a return, contact us at info@tenthaura.com with your order number and reason for return.

Refunds & Replacements

• If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery with photos of the product and packaging.
• Refunds or replacements for approved returns will be processed within 3–7 business days after we receive the item.

Non-Returnable Items

• Opened or partially used products
• Items purchased from third-party sellers (not directly from our website)

Shipping for Returns

• Customers are responsible for return shipping costs.
• Mail Returns To: PO Box 66, Jacksonville, FL 32234

💡 Tip: Always store your supplements in a cool, dry place to preserve freshness.